PTCL Implements Robotic Process Automation for Digital Transformation of Customer Care Operations

Pakistan Telecommunication Company Limited (PTCL), the leading ICT services provider in Pakistan, has announced the implementation of Robotic Process Automation (RPA) in its Customer Care operations as a vital part of its digital transformation strategy.

The aim is to improve overall customer experience across all touch points. The initiative will help PTCL firmly align with the highest global standards in digitalization and automation, reinforcing its position as the industry leader.

Commenting on the initiative, Ahmad Kamal, Group Chief Customer Care Officer at PTCL & Ufone 4G, stated: “We are delighted to announce the implementation of Robotic Process Automation (RPA), a significant milestone in our ongoing efforts to enhance the customer journey.

This cutting-edge technology empowers us to deliver the best customer experience by automating a wide range of activities, including data transfers, customer profile updates, data entry, inventory management, and even complex tasks, all with a remarkable accuracy rate of 100%. The latest initiative positions us to enhance our capacity and efficiency, ultimately delivering an unparalleled experience to our customers.”

The implementation of RPA is a clear testament to PTCL’s unwavering commitment to make digital innovations and contributing to Digital Pakistan by delivering an unparalleled user experience to its valued customers.

Samsung- Unpacking the Designs and Innovations Inspired by You

Dr. TM Roh, President & Head of MX Business, Samsung Electronics addressed on July 19, 2023 “Last year, I expanded my responsibilities as head of Samsung’s MX Business, to lead our Corporate Design Center. My career as an engineer taught me that the most sublime designs are intertwined with technological innovation. This new responsibility allows me to delve deeper into how the synergy of design, engineering and R&D can yield transformative experiences. With my fellow designers, I’ve embarked on a deep exploration of Samsung’s design strategy to understand our roots and envision our growth.

Different Times, Unchanged Commitment

In 1996, Samsung committed to a philosophy: “Inspired by Humans, Creating the Future.” It means our creations are conceived with a deep understanding of you, the user, and we hold an unwavering belief that a user-centric approach is the key to the future.

We feel this even more keenly nearly 30 years on, as we contemplate the fluid nature of human interaction. Users value experiences over mere achievements and meaningful connections over raw technological prowess. We have distilled the Samsung design philosophy into three Design Identities, each one with you at the center: our products must be Essential, Innovative and Harmonious.

Essential design prioritizes clarity of purpose and ease of daily use. Innovative design emphasizes originality, reflecting purpose in new and distinct ways. Harmonious design ensures all elements work together for a holistic purpose, aligning with societal, environmental, and ethical values.

Inspired by Humans, Creating the Future

These three Design Identities are exemplified by our latest hardware and software ecosystem.

Take, for instance, the act of folding and unfolding a smartphone. It seems simple. However, that simplicity users feel is only achieved through a rigorous focus on what is most essential and intuitive. The minimal, sleek appearance housing specialized hinge functionality emphasizes our commitment and the inherent beauty of essential design.

We’ve raised the standards for foldable smartphone ergonomics. A difference of millimeter in a device’s thickness may not sound like a big change, but every gram and millimeter in a foldable device requires an engineering breakthrough. It demands craftsmanship with passion. When done well, the benefit to users is huge. That’s why we’ve invented to make our latest foldables slimmer and lighter than our previous generations.

Samsung Galaxy foldable is completed by its users, with its personalized experience. With our Galaxy foldables, your self-expression reaches new levels with, literally, the most flexible camera experience in Samsung Galaxy. You can capture the perfect angle, hands-free. The enhanced multitasking experience like a PC also raises the bar for productivity. You can work, collaborate, or game on-the-go.

Samsung Galaxy Tab and Wearables are designed in the same spirit. They work with each other harmoniously in an ecosystem that opens a powerful connected experience, serving as a seamless extension of your needs, priorities, and unique personality.

Whatever the Samsung Galaxy experience is, when we say, “Inspired by Humans,” we don’t just mean people. We also mean their communities, their environment, and their planet. Samsung Galaxy devices are designed with sustainability for the future in mind, because even the smallest actions could contribute to a large impact — such as protecting our planet. When we say, “Creating the Future,” that includes our responsibility today to ensure a sustainable tomorrow for the future generation.

Our Shared Journey to a Better Tomorrow

When design comes together with technological innovation, it brings forth new possibilities. With innovative technologies, people can make the most of today, and ultimately, create the best possible tomorrow. We invite you to join us at Unpacked, where we’ll pull back the curtain on our latest devices and experiences — inspired by you, created for you.

In a way, they were nearly 30 years in the making, a culmination of decades of human-inspired design. But this is also just the beginning. Seeing the ways our innovations blend into your lives, enabling new possibilities for creativity, productivity, or self-expression, will inspire the next steps of our journey. So, let’s navigate this journey together, harnessing design and technology to create a future that truly reflects you.

Mark your calendars for July 26 @ 4:00 PM PKT!

Philips Scraps 6,000 Jobs in Drive to Improve Profitability

Dutch health technology company Philips (PHG.AS) said on Monday it would scrap 6,000 jobs to restore its profitability following a recall of respiratory devices that knocked off 70% of its market value.

Half of the job cuts will be made this year, the company said, adding that the other half will be realised by 2025.

The new reorganisation comes on top of a plan announced last October to reduce its workforce by 5%, or 4,000 jobs, as it grapples with the fallout from the recall of millions of ventilators used to treat sleep apnoea over worries that foam used in the machines could become toxic.

Get Ready for the Best of Samsung Galaxy, Built for Today and Tomorrow

Every year, mobile technology increasingly becomes the very core of our daily lives and the epicenter of innovation.

With these essential devices, we create and consume content that connects, inspires and entertains us. We stay immersed in the world of an epic game, even on the go. We keep up with colleagues and deadlines when we’re away from our desks. And we manage every part of our lives in one convenient place — from health and wellness habits to appointments, purchases, travel and more.

Our days revolve around these experiences, so people want devices they can depend on from brands they can trust. At the same time, global challenges like the climate crisis are making us rethink how we live. We have a responsibility to help create a better world now while working toward a more equitable and sustainable future. We believe mobile technology can be the catalyst to enrich people’s lives and help create that future we envision. And this is the reason why we do what we do in Samsung Electronics.

Setting New Performance Standards

There’s no better example of Samsung delivering on this vision than the Galaxy S series. This year, Galaxy S series has extended our innovation heritage by doubling down on our fundamentals.

That’s why our pro-grade camera system is getting smarter, offering the best photos and videos in any light among our Galaxy smartphones. Along with the hardware and software optimization, our newest chipset, born out of Samsung’s open partnership philosophy, enables the fastest and most powerful Galaxy performance. Our ecosystem connectivity is also getting easier and more seamless than ever.

At the top of the Galaxy S series is our Galaxy S Ultra. It’s the product you can trust to give you the best of the best with redefined performance and quality.

We fully merged the most beloved Galaxy Note experiences into Ultra, pioneering a smartphone with the power, performance and creative capabilities of two leading Galaxy innovations in one.

The Galaxy S Ultra has truly become the pinnacle of Samsung Mobile’s innovation, a marque that stands out against everything else, and soon we’ll show you what Ultra can do in even more device categories.

Innovation That Lasts

Performance is not just about more power. It’s also about innovation that lasts with less environmental impact.

We are committed to combatting climate change, and we are guided by our new environmental strategy that strives to make the technology we depend on more sustainable. That’s why we consider every phase of the product lifecycle with sustainability top of mind.

This means building devices that last longer with enhanced durability and reliability. This means incorporating more recycled materials into more components. This means collaborating with like-minded partners to bring people closer together and deliver positive change for people and the planet while setting new benchmarks for our industry.

Premium Experience Without Compromise

On February 1 at Unpacked, we’ll show how innovation and sustainability working together bring the ultimate premium experience.

At a time when the stakes are higher than ever, we’ve raised the bar by pushing boundaries for the mobile experience — delivering our most powerful mobile experiences you’ll continue to love for years to come.

I can’t wait to share what’s next with you.

Budget Bazaar for you, your friends and family at KDA market Karachi

I was there at  KDA market in Karachi, but if I am saying more specifically it was at an event of launching ceremony of a new store known as “Budget Bazaar” at KDA Market. I was  excited to reach there and my excitement went on doubled when I saw an amazing foot fall at the launching ceremony by shopaholics, they turned out there in numbers and MASHALLAH I literally saw a queue at cash counter.

Budget Bazaar, is in the main shopping hub at KDA market Gulshan-e-Iqbal, Karachi. The store is well managed and contains 3 floors with the main entrance heading towards women’s section (I can say it’s one stop for women to come and shop everything what they need) , ground floor contains baby products while top floor contains men’s clothing (Suites, Ties, Belts, Kurtas, Shirts, T-shirts and so on).

Store’s owner Mr. Awais Dera, is a very young and energetic individual and I believe under his leadership and his creative ideas this store will bring lots of new things for their customers. I had conversation with him and he said, we are introducing 8 hours’ work plan for our employees which is going to be implemented for the very first time in our market, we will call our 25 % of staff at early morning once our remaining 75 % employees join us they will get off after completing their 8 hours and same goes for rest 75% they will also work for the 8 hours in a day. Store timings are 11 am to 12 mid-nights, and during Ramazan it will remain open till sehri.

Here is his short and lovely interview:

When I was there at their store snapped few pictures, sharing here:

This slideshow requires JavaScript.

Visit their official platforms:

Facebook: Budget Bazaar 

Instagram: Budget Bazaar 

Website:    Budget Bazaar Store 

 

My recommendations are that you must go and shop during Ramazan, on EID and also after Ramazan it is one of the best places to shop. 

Karachi Literature Festival in London, Celebrated 70 years of Pakistan

 

Heard about Karachi Literature Festival and then Islamabad Literature Festival, was an appreciable efforts by the founders of these literature festivals in the country with superb recipe of literate people under one roof for 3 days each at Karachi and Islamabad.

This year they (Karachi Literature Festival) go beyond boundaries of Pakistan and went over LONDON. Celebrating contemporary Pakistan and its rich history and culture in the context of the 70th anniversary of the country’s foundation, the Karachi Literature Festival (KLF) held at the Royal Festival Hall of the Southbank Centre, as a part of their annual festival Alchemy, was a resounding success. Dubbed as Pakistan’s biggest literary event, the KLF brought together writers, scholars, and artists from diverse backgrounds, creative traditions, and academic disciplines to showcase contemporary Pakistani literature and writers. Produced by Oxford University Press (OUP) Pakistan, KLF was organized in collaboration with the Southbank Centre, Bloomsbury Pakistan (a research collective based in London), and Rukhsana Ahmed.

In Karachi and Islamabad it was jam packed sessions for all three days, but response of audience at KLF London was surprisingly superb as tickets were sold out way before the event dates. The audiences at the KLF were treated to a medley of around 20 parallel sessions encompassing talks, panel discussions, poetry readings, mushaira, and performances. A stellar cast of around 70 leading Pakistani-origin and international writers, scholars, critics, journalists, and artists participated in stimulating sessions covering a broad range of themes, ideas, and subjects pertaining to Pakistan’s literature, arts, and culture. A separate strand for children which included an immersive theatre piece by Jungly Jadoogars; an animated film by the artist Fauzia Minallah; storytelling by the children’s author, Shahbano Bilgrami; and sing-along songs by the veteran Pakistani musician, Khaled Anam, were also a part of the festival.

KLF London started off with the renowned novelist and journalist, Mohammed Hanif’s keynote address giving unique insights into Pakistan’s history, hopes, and dilemmas.

During festival opening, Ameena Saiyid (KLF & Islamabad Literature Festival Founder and Director), Asif Farrukhi (KLF and Islamabad Literature Festival Founder), and Adrian Mellor (Managing Director, Asia Education, OUP) welcomed the guests and speakers. Pakistan’s High Commissioner to UK, Syed Ibn Abbas also spoke on the occasion.

Some of the sessions held early on in the day included ‘Transphobia and Misogyny’, a discussion on legislations around transgender and women in Pakistan; ‘Reluctant Returners: Migrants, Refugees and Memories of the Homeland’ in which Kamila Shamsie, Qaisra Shahraz, and Mirza Waheed explored characters and fictions inspired by exile and displacement; and ‘Pakistani Renaissance?

The Best in Cinema, Reportage, Theatre and Fashion’ with the television actor Atiqa Odho, filmmaker Faris Kermani, designer Maheen Khan, and journalist Cyril Almeida as speakers of the session.

Taimur Rahman, Moni Mohsin, and H. M. Naqvi weighed up the challenge of portraying Pakistan’s gender and class divide in the session ‘Blaming the Elite: Class, Greed, and Gender in Contemporary Pakistan’. Educationists, entrepreneurs, and experts including Farid Panjwani, Ahmereen Reza, Mona Kasuri, and Ameena Saiyid were part of a stimulating panel discussion titled ‘Madrassas and Montessoris: Are Private Schools Keeping Madrassas at Bay?’ moderated by Nigham Shahid.

In a panel discussion titled ‘Against All Odds: The Price of Prosperity in Pakistan Today’ held later in the day, Shuja Nawaz, Maleeha Lodhi, Ishrat Husain, and Victoria Schofield analyzed geopolitical and internal challenges facing Pakistan. In the session ‘Urdu ki Zid Mai: At Loggerheads: Urdu vs English vs Regional Languages’ Basir Kazmi, Ishrat Afreen, and Harris Khalique, and Asif Farrukhi discussed if Urdu in Pakistan is under threat from English or the regional languages.

The evening sessions comprised thought-provoking discourses on ‘Good Muslim, Bad Muslim: Diaspora Pakistanis Caught in Post Brexit Hate-Storm’, with Ziauddin Sardar, Farooq Bajwa, and Iftikhar Malik debating the challenges faced by Pakistani diaspora in Europe; ‘Karachi: City of Lights and Gangs’ with Laurent Gayer, Nichola Khan, Mohammed Hanif, Sobia Ahmad Kaker, Omar Shahid Hamid, and Kamran Asdar Ali talking about the battle for Karachi and its resilience despite political conflicts; and ‘Tweeting for Social Change: How Social Media is Influencing the Political Scene’ in which Huma Yusuf,  Umber Khairi, and Umair Javed discussed the impact of social media on Pakistan’s political scene.

The highlight of the festival was the ‘Satrangi Mushaira’, which was an open mic session for Pakistan’s regional language poets to recite their latest offerings. Another session ‘In Their Own Words: Writers and Poets from Pakistan’, moderated by Muneeza Shamsie, featured poetry and prose readings by writers of Pakistani origin including Imtiaz Dharker, Aamer Hussein, and Zaffar Kunial. In ‘Partition Stories’ Nimra Bucha, Vayu Naidu, Shayma Saiyid, Amrit Kaur Lohia, and Sarah Ansari presented a medley of readings, film clips, recitals, dance and poetry about the Partition of India.

The evening came to a close by a kathak dance performance by Shayma Saiyid and a music concert by Khumariyaan, a Peshawar-based music band known for their fusion brand of Pashtun folk music.

Sponsorship support to the KLF London was provided by Bestway, Arts Council England, Third World Quarterly magazine, Salt n Pepper restaurant, High Commission of Pakistan in London, South Asia Institute of the University of Texas at Austin, and The Pakistan Society.

This slideshow requires JavaScript.

Pics Courtesy-Oxford University Press/KLF-London

Iftar at Zaoq and it had a lot to offer

Follow my blog with Bloglovin
ZAOQ RESTAURANT KARACHI 

Location: Dolmen Malls, Clifton, Karachi.

On 2nd iftaar I went Zaoq with fellow bloggers had iftaar & dinner and I must say that Zaoq is one of the best Pakistani cuisine restaurants I’ve visited in Karachi. Hats off to you guys for the perfect hospitality and seating, and the awesome food!

Environment was super cool and view from glass wall specially was superb.

Food and the ambiance was great.

Specials would be the chicken cheese/Makmalli kebab, chicken karahi, chicken tikka, Pakoray, Vegetables roll and Pulao was too good.

Desert was a bit let down but the Karak chai (Tea) made it even!!

Recommend to all 

 

Their deal of Iftar Buffet isn’t a bad one, which has a perfect menu for Iftar, I believe they have done a lot of research and came up with a perfect choice.

This slideshow requires JavaScript.

 

Sharing few snaps of their delicious dishes includes: Makhmalli Seekh Kebabs, Chicken Karhai, Zaoq Chicken Boti, Egg Fried Rice, and Gulab Jammuns.

GO and have a food at ZAOQ with your family and friends. 

Pakistan’s very own Virtual Reality Cricket game at KFC, Barkat Market today.

Follow my blog with Bloglovin

cricingif

Cricingif & PepsiCo have collaborated to launch Pakistan’s very own Virtual Reality cricket game in a four-day-long activation held in Lahore. The activation, held from 19th May, 2017 till 21st May, 2017, will attract thousands of frenzied fans in a cricket-mad nation.

Pepsi previously joint hands for finding the young and talented players from all over Pakistan under their trial program called ‘Future 11’. According to Pepsi & PCB Future11 campaign will groom youngsters from the start so that in future they will become assets for the Pakistani team.

Experiencing the VR game Salman Butt (Marketing Director – PepsiCo) said “The digital era has enabled Pepsi to connect and reach wider group of audience than before. Owing to our nation’s interest in technology and innovation, Cricingif’s VR game has enabled PepsiCo with cutting edge viral technology that will help us connect with even more diverse group of people. We created an impact amongst Pakistani audience on-ground in Pepsi Future 11 campaign we are sure that people will cherish the VR game & enjoy the immersive experience”.

Today the first-of-its-kind game developed in-house by Cricingif has the following exciting features for the cricket lovers

1. Know what it feels like to step onto the pitch in front of thousands of fans. Play and win in VR

2. Batting challenge for 2 overs, Are you as good as Misbah? Can you score 26 in 1 over?

3. How good are you with fast and spin bowlers? Can you spin the game?

4. Day and night match shift options

Talking about the partnership for the activation, CEO of Cricingif, Shahid Rasool mentioned, “We went into a strategic partnership with Pepsi as they are the largest beverage brand in Pakistan and they have been at the forefront of the promotion of the game. Pepsi has encouraged Pakistani cricket not only at the international stage, but it has also been involved in unearthing of talent at the grassroots level”.

About Cricingif:

Cricingif is a first of its kind cricket coverage platform that offers the fastest ball-by-ball updates, including scores, GIFs, and video clips, along with live streaming. Cricket flows in the blood of Pakistan and there is a massive need for 360-degree coverage when it comes to cricket. Consumers in Pakistan, as they become busier and more and tech-savvy, are looking for on-demand solutions that can help them stay connected to the game at every turn even if they can’t watch the game completely. Realizing this gap in the market, Cricingif aims to provide the most engaging cricket coverage using ball by ball clips which no one else in the world is offering currently. Cricingif’s clip for every ball video coverage feature on the platform / app enables users to replay and share the most important moments of the game.

They have entered into exclusive long term partnerships with the ICC (International Cricket Council) & PSL (Pakistan Super League) for ball by ball highlights to continue to provide users the best possible cricket cricket viewing experience online and on their smartphone.

Activation Timings (Lahore):

Packages Mall: 3-9 pm (17th May, 2017)

Garden Town KFC: 1-9 pm (18th & 19th, 2017)

Hashtags to use: #VRCricingif #Future11

Twitter accounts: @_cricingif @PepsiPakistan

Interwood in Islamabad with their new catalog of Lifewares 2017.

46a63a26-0218-4d6c-aaa0-709ecc157ebe.jpg

Interwood launched their flagship store in Islamabad; it is located near I-9 Police Station of Sector I-9. On the same day they launched their newly developed Lifewares 2017 catalog.

Store of I-9 Islamabad is spreading over four floors is superbly designed and also designated with different sections (i-e: houses Home Furniture, Office Furniture, Kids Furniture, Laminate Flooring, Kitchens, Doors, Wardrobes and Home Accessories).

No doubt Lifewares, Interwood furniture brand is growing to one of the leading home furniture stores in our country. They are offering a very unique spectrum of home décor items for both indoors and outdoors. Moreover I liked their bed set collections and also décor items; I am in love of these mentioned in this catalog, sharing few.

This slideshow requires JavaScript.

As soon as Islamabad people heard about that launch they came in huge numbers to witness Interwood’s catalog and store at I-9, which also ensures that everyone was eagerly waiting for this to happen in their own city. Locals took interest in Lifewares 2017 catalog because that catalog has all information regarding room setups décor placement, price range and color options through clear and elaborate master shots, which, in turn, makes customer decisions a breeze.

1st Test | Pakistan win by 7 wickets against West Indies

Misbah Ul Haq captain of Pakistan Cricket team finished the game two back-to-back sixes and give Pakistan team another test win. Pakistan was chasing a small target of 32 which suddenly became a headache for them as they lost three wickets in the process, but Misbah came and hit two sixes of his only two balls faced. Pakistan is now 1-0 up in the series and still 2 more test matches to be played in this series.

Pakistan is going well in the Caribbeans, after winning both T20 International and One Day International series, now they are heading towards Test series win as well. This Test has its own importance because Pakistan’s two premier middle-order batsmen (Misbah and Younis Khan) are going to retire at the completion of the series.

Few notes:

Younis Khan became first Pakistani, 6th Asian and 13th Overall batsman to make 10000 or more runs in Test Cricket, he needed 23 more runs to achieve this milestone before coming into this test match and he achieved this by sweeping on the bowl of Chase by getting four runs on 3rd day of the Game.

Misbah Ul Haq also achieved his own milestone of making 5000 Test runs in this same test match. He also finished the match with two sixes, which gives him a lot of unique records.

Misbah left stranded at 99 not out. First Pakistan batsman and 6th in history to remain not out on 99 in Tests. Mohammad Abbas was adjudged LBW after reviewing it was an umpire’s call.

Muhammad Amir got six wickets in first match, after returning to Cricket it is his first five or more wickets haul in International Cricket. This Aamir’s 6-44 are best bowling figures by a Pakistan fast bowler in Tests in last 7 years. Since Asif’s 6-41 in Sydney 2010.

This is Misbah-ul-Haq’s 25th Test win as a captain and all 25 have been away from home (Pakistan). As Pakistan is playing their home series at neutral venue (UAE).

Yasir Shah awarded as a player of the match on his super bowling in the second innings as he finished up with 6 wickets, he has also picked up two wickets in first innings.

Brief Scorecard:

West Indies 1st Innings 286-10 (95)

Roston Chase 63 off 151, Shane Dowrich 56 off 130, Jason Holder (c) not out 57 off 75. Mohammad Amir 6/44.

Pakistan 1st Innings 407-10 (138.4)

Babar Azam 72 off 201, Younis Khan 58 off 138, Misbah-ul-Haq not out 99 off 223, Sarfraz Ahmed 54 off 70. Shannon Gabriel 92/3, Alzarri Joseph 71/3

West Indies 2nd Innings 152-10 (52.4)

Kieran Powell 49 off 84. Yasir Shah 63/6

Pakistan 2nd Innings 36-3 (10.5)

Misbah-ul-Haq (c) not out 12 off 3

Pakistan won by 7 wkts

West Indies Playing XI:

Kraigg Brathwaite, Kieran Powell, Shimron Hetmyer, Shai Hope, Vishaul Singh, Shane Dowrich (wk), Roston Chase, Jason Holder (c), Devendra Bishoo, Alzarri Joseph, Shannon Gabriel

Pakistan Playing XI:

Ahmed Shehzad, Azhar Ali, Babar Azam, Younis Khan, Misbah-ul-Haq (c), Asad Shafiq, Sarfraz Ahmed (wk), Mohammad Amir, Yasir Shah, Wahab Riaz, Mohammad Abbas

NEXT: 2nd Test will be played at Bridgetown, Barbados from Sunday, 30 April.

Follow me on twitter for latest discussion on Cricket and other happenings. @hsohu